Complaints procedure
How to raise a concern with us and your right to refer it to the Legal Ombudsman. Last updated: 19 October 2026.
Our commitment
We aim to give every client a high standard of service. If you are unhappy with any aspect of our service or the bill you have received, please tell us straight away so that we can try to put things right. Making a complaint will not affect how we treat you or the way we handle your matter.
How to complain
You can raise a complaint with the fee earner dealing with your matter, or with the firm directly:
- By email to info@amansolicitors.com
- By telephone on (0)20 8782 3776
- By post to Aman Solicitors Advocates (London) Ltd, Spaces, 83-85 Baker Street, Marylebone, London W1U 6AG (DX 42717 Oxford Circus NTH)
Please give us as much detail as you can, including your name, the matter your complaint relates to and what you would like us to do to resolve it.
What happens next
- We will acknowledge your complaint in writing and let you know who is dealing with it.
- Your complaint will be reviewed by a director other than the person who handled your matter, who will look into what happened and may ask you for further information.
- We will write to you with our findings, explain our decision and, where appropriate, set out how we propose to put matters right.
- If you are not satisfied with our response, you can ask us to review it again.
The Legal Ombudsman
If we are unable to resolve your complaint, or if you are unhappy with our final response, you may be able to refer your complaint to the Legal Ombudsman, an independent body that investigates complaints about legal services. You should normally have first given us the opportunity to resolve your complaint, and you may take it to the Ombudsman if we have not resolved it within 8 weeks of receiving it. Complaints to the Legal Ombudsman must usually be made within six months of our final response, and within one year of the act or omission complained of or one year from when you should reasonably have become aware of it.
Legal Ombudsman contact details
- Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
- Telephone: 0300 555 0333 (from outside the UK: +44 121 245 3050)
- Website: www.legalombudsman.org.uk
The Solicitors Regulation Authority
Aman Solicitors Advocates (London) Ltd is regulated by the Solicitors Regulation Authority (SRA number 463069). If you are concerned about the conduct of a solicitor or the firm, for example in relation to dishonesty or a breach of the SRA Standards and Regulations, you can report it to the SRA directly. Details are available at www.sra.org.uk.
Alternative dispute resolution
There are no approved alternative dispute resolution (ADR) bodies, other than the Legal Ombudsman, that we are currently able to offer for complaints. We are not obliged to use an ADR scheme but will consider a request to do so.
SRA No. 463069
Company No. 05925291
Registered office: Spaces, 83-85 Baker Street, London, W1U 6AG
Saturday – Sunday: Closed